Your customers want efficient, accurate responses to their inquiries. In addition, you want to provide them with the high quality service that they expect, but you need to control costs at the same time. Open Text Customer Information Management for SAP Solutions can help you do both by providing your sales and customer service staff with the right customer information, in the right place, at the right time. The reward for your company is higher customer satisfaction and repeat business, with reduced customer inquiry processing costs.

The right information is all information about the customer stored in all enterprise systems. The right place is the application where your customer service staff spends the most time working—whether that be SAP CRM, SAP Interaction Center, or SAP NetWeaver® Portal. The right time is when you need the information—now.

Features

Open Text Customer Information Management for SAP Solutions:

· Unites all customer-related information in a single view, thereby breaking down information silos

· Provides 360-degree view of all customer information, both data and documents

· Integrates tightly with SAP applications

· Provides access to any type of information or business object stored in SAP systems, including SAP R/3®, SAP ERP, and SAP CRM

· Manages the storage of office documents and emails, including attachments, in secure, long-term document formats